Delivery and Assembly
We regret that currently we are only able to deliver furniture items and mattresses to addresses based on mainland UK. If you receive the response ‘Price on Application’, it could mean that you live in a remote area, in this instance please call our head office to discuss possible delivery charges and/or delivery timescales.
All products classed as accessories are posted free of charge.
The Basics (Our delivery terms in a nutshell – full terms are detailed below)
- Products classed as accessories are posted free of charge within England, Scotland, Wales and Northern Ireland.
- We deliver furniture throughout mainland UK only at this time. Furniture delivery prices are based on the delivery post code area, some areas are price on application.
- Estimated delivery timescales for each product are listed on the product page, where more than one item is ordered which has different timescales the order will revert to that of the product with the longest timescale. Should you prefer to have the items delivered separately it will likely incur an additional delivery fee. All delivery timescales are estimates.
- Furniture deliveries only take place Monday to Friday between 8am and 6pm, we regret that although we attempt to accommodate Customer requests we do not offer customers the ability to choose the specific date and time of their delivery.
- We offer delivery slots on the first available vehicle in the customers locality, we attempt to give 7-10 days’ notice when arranging a delivery and offer a date and where possible a 2-3 hour timeslot.
- The assembly service we offer is free of charge. This service depends on: 1) the availability of suitable parking at the customer’s premises; 2) the path between our delivery vehicle and the chosen bedroom being free from obstruction and large enough to accommodate the furniture ordered; 3) the space in the room for the furniture having been cleared, prior to the team’s arrival. If any of these points are not met, we regret the team will be unable to perform this service.
- Sizes of products are clearly detailed on our site, it is the responsibility of the customer to check that items will fit in the bedroom and also through the route from our delivery vehicle to the chosen room, prior to placing your order. Should our team arrive and find an item will not fit, we will return it to our factory for a refund however, we regret in this circumstance we would be unable to refund the delivery fee.
In the majority of cases products classed as accessories are despatched within 2 working days and are then delivered by courier in 1-5 working days depending on the item and where you live.In the case of furniture items, various factors can extend the estimated delivery timescales such as, where you live, the complexity of the item ordered, the amount of items ordered etc... Our product ranges vary and on top of this we offer much variety in the form of widths, lengths and colours and therefore all furniture is made to order and takes time. It is necessary for us to group deliveries based on area in order to minimise costs to us and charges to our customers, if you live in a remote area you may also have to wait longer than the estimated timescales. Where more than one item is ordered which has different timescales, the order will revert to that of the product with the longest timescale. Should you prefer to have the items delivered separately it will likely incur an additional delivery fee. We must stress that estimates are approximate and are based on the maximum amount of time an average customer would have to wait for their delivery from the point of ordering.
Furniture Delivery Scheduling
We attempt to give 7-10 days’ notice before the arrival of your delivery however, on some occasions such as with cancellations, this is not possible. Furniture deliveries take place Monday to Friday between the hours of 8am and 6pm and are only scheduled once we have been advised by our factory that the order is almost ready. In the first instance you are contacted using the e-mail address provided by you at the point of ordering. This e-mail will contain information on your proposed delivery date and where possible a 2-3 hour timeslot. Unfortunately we cannot be more specific than this, as assembly and travelling time can vary and cannot be accurately predicted. If we do not get a response to our e-mail we will attempt to call you on 3 separate occasions. If are unable to contact you, your delivery slot will be offered to another customer. In this instance we will await contact from you before re-arranging your delivery. We regret that while we attempt to meet customers requests it is not always possible due where you live and the volume of deliveries we make each week. If a customer is unable to accept delivery on the date and time offered we will where possible, attempt to re-arrange delivery at a later date, when we have another vehicle in the vicinity. Ultimately you, as the Customer are responsible for ensuring that someone is available to accept and sign for delivery at your property on a date and slot specified by our staff.
After arriving at your property, should our delivery team find that the address is unattended, they are only able to wait a maximum of 15 minutes before going to the next customer, due to the amount of time it takes to assemble furniture and travel to the next address. In this instance you would have to pay a further delivery fee before we could re-arrange your delivery.
In order to complete the assembly of furniture it requires suitable, safe and free of charge parking of our delivery vehicle for the duration of the work. Assembly usually takes from 20-90 minutes depending on the type of furniture ordered. We regret that should free, safe parking not be provided or available near to your property, our delivery staff will be unable to complete the assembly of furniture. Customers who live in permit or other areas which make parking difficult, should call our office to discuss options available.
Access to your property
Assembly of our beds is a complimentary service. The majority of our other children’s furniture such as kids wardrobes and chests of drawers, are delivered ready assembled. Our furniture is designed to fit up the stairs and through doorways of average houses. If your stairway, doorframes, ceiling height, or other structural parts are of an awkward or smaller than average size, it may be necessary to make adjustments to your order of furniture before it is delivered. Providing we are advised of these potential complications when your order is placed or before-hand, we may be able to make these adjustments free of charge. Should we arrive at a property and find that goods will not fit through the route necessary to reach the bedroom, they will have to be returned to our factory for either a refund (less the delivery fee) or for modification (at a customer’s request) and a further delivery charge will be required in order to return the furniture to you. You as the Customer are responsible for making sure that all furniture items and parts are able to pass through the route from our delivery vehicle to the bedroom concerned. If you are unsure about access to your property please contact our head office for guidance.
Our insurance and health and safety policies insist that staff assembling furniture must be wearing appropriate footwear to protect them while they work. While staff will wear overshoes where possible, we regret that staff will be unable to remove their shoes while working in your property and customers are responsible for providing protective floor coverings should they wish.
Some of the furniture items we deliver and/or assemble are heavy. While our staff are trained to carry such objects, they may need to put them down on a number of occasions for a breather or to change their lifting positions on the way to a bedroom. Customers are responsible for providing protective floor coverings to cover any areas (such as wood flooring) that could be damaged from the placement of a heavy object.
In the unlikely event of any damage to your property or its contents during the delivery of your furniture, you will need to complete a damage assessment form at the time of the delivery that must be signed by both you and the staff delivering and/or assembling your furniture.
All measurements and specifications of products are provided on our website. As the customer you are responsible for making sure you order the correct furniture and you accurately measure the room in which furniture will be placed to ensure it will fit. Should we have to return the goods after an attempted delivery, we regret that we would be unable to refund the delivery fee. If we attempt delivery and the goods require exchange or modification to make them fit (at a customer’s request), a further delivery charge will be required in order to return the furniture to you. If you are unsure about correctly and accurately measuring a bedroom for furniture, please contact our head office for guidance.
Deliveries by Courier service
The majority of our accessories and some smaller furniture items are delivered by either the royal mail or a variety of independent courier services. Express delivery furniture and mattresses are also delivered via courier. The decision of which courier is used lies solely with Childrens Bed Centres and is determined based on the cost and timeliness of the services available. As with common working practises, if a package/consignment requires to be signed for and you or a neighbour are unavailable at the time of delivery, a card will be left giving you instructions on how to either re-arrange delivery of the parcel or pick up the package yourself. Childrens Bed Centres will not be responsible for re-arranging delivery of parcels once despatched. For details on returns/collection fees please see our terms and conditions.
We reserve the right not to ship/deliver any order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.